Tobias Kieltsch

Senior Programmmanager | Senior Projektmanager | PMO Lead | Transformationsberater | Logistik & Mobilität | KI & Automatisierung | Interim Management

Standort: Metropolregion München, Deutschland
Unternehmen: Kieltsch Consulting
Tätigkeit: Selbstständiger Berater | Interim Manager | Projekt- und Programmmandate

Profil

Senior Consultant, Programmmanager und Projektmanager mit langjähriger Erfahrung in Logistik, Mobilität, digitaler Transformation, Operational Excellence und technologiegetriebenen Veränderungsprojekten.

Mehr als 15 Jahre Berufserfahrung in Beratung, Logistik, Supply Chain Management, Last Mile Delivery, E-Commerce sowie in Start-up-, Scale-up- und Corporate-Umfeldern.

Umfangreiche Erfahrung in komplexen Programm- und Projektstrukturen, PMO, Stakeholder Management, operativer Transformation sowie bei der Entwicklung und Implementierung neuer Produkte, Services und Geschäftsmodelle.

Erfahren in der Zusammenarbeit an der Schnittstelle zwischen Management, Operations, IT, Produktteams, externen Partnern und Dienstleistern.

Unternehmerische Denkweise verbunden mit Hands-on-Mentalität, strukturierter Problemlösung, hoher Eigenverantwortung und managementgerechter Kommunikation.

Aktuelle Beratungsschwerpunkte sind Logistiktransformation, Out-of-Home Delivery, Last Mile, Paketautomaten und Parcel Locker, Paketshops, KI-gestützte Prozessoptimierung, Automatisierung, Mobilität sowie strategische PMO-, Projekt- und Programmmanagement-Mandate.

Kernrollen

Senior Programmmanager / Senior Program Manager
Senior Projektmanager / Senior Project Manager
PMO Lead
Senior PMO Consultant
Transformationsmanager / Transformation Manager
Business Transformation Consultant
Logistikberater / Logistics Consultant
Operations Consultant
Interim Manager
Strategischer Projektleiter
Implementation Manager
Operational Excellence Manager
Business Development Consultant
Management Consultant

Kernkompetenzen

Programmmanagement / Program Management
Projektmanagement / Project Management
Project Management Office / PMO
Transformation Management
Business Transformation
Strategisches Projektmanagement
Implementation Management
Stakeholder Management
Executive Stakeholder Management
Cross-functional Team Management
Management Reporting
Executive Reporting
Steering Committee Management
Governance
Workstream Management
Dependency Management
Risikomanagement
Issue Management
Decision Management
Roadmap Development
Projektplanung
Projektsteuerung
Projektumsetzung
Operative Transformation
Prozessoptimierung
Operational Excellence
Business Process Management
Continuous Improvement
Organisationsentwicklung
Teamentwicklung
Workshop-Moderation
Management Sparring
Interim Management
Business Development
Partner Management
Vendor Management
Lieferantenmanagement
Key Account Management
Customer Success Management

Branchenkompetenz

Logistik
Transport
Supply Chain
Last Mile Delivery
Out-of-Home Delivery / OOH
Parcel Locker / Paketautomaten
Parcel Shops / Paketshops
CEP / KEP – Kurier, Express und Paket
Mobilität
Autonome Mobilität
E-Commerce
Technologie
Digitale Geschäftsmodelle
Start-ups
Scale-ups

Technologie- und Transformationsschwerpunkte

Künstliche Intelligenz / Artificial Intelligence
KI / AI
AI-enabled Operations
Automatisierung
Prozessautomatisierung
Digitale Transformation
Data-driven Operations
Digitale Produkte
Technologieimplementierung
Produkt-Rollout
Plattformbasierte Geschäftsmodelle
Customer Journey Optimization
Operational Digitalization

Aktuelle Beratungstätigkeit

Kieltsch Consulting

Independent Senior Consultant | Program Management | PMO | Transformation | Logistics

2014 – heute

Beratung und Managementunterstützung für Unternehmen, mittelständische Organisationen und Start-ups.

Schwerpunkte:

Programm- und Projektmanagement für strategische Transformationsvorhaben.

Aufbau und Steuerung von PMO-Strukturen.

Steuerung komplexer, bereichsübergreifender Workstreams.

Koordination zwischen Business, Operations, IT, Produktteams und externen Partnern.

Management Reporting und Vorbereitung von Managemententscheidungen.

Entwicklung von Projekt-Governance, Roadmaps, Meilensteinen und Entscheidungsstrukturen.

Operative Transformation und Prozessoptimierung.

Transformation von Logistik- und Last-Mile-Prozessen.

Entwicklung und Implementierung neuer Logistikprodukte und Services.

Out-of-Home-Delivery-Konzepte einschließlich Parcel Locker und Parcel Shops.

KI- und Automatisierungs-Use-Cases in operativen und logistischen Umfeldern.

Customer-Journey- und Prozessoptimierung.

Strategische Partnerschafts- und Business-Development-Projekte.

Workshop-Moderation und Management Alignment.

Interim Management und operative Führungsaufgaben.

Start-up- und Scale-up-Beratung.

Ausgewählte Beratungsschwerpunkte

Logistik und Last Mile Transformation

Programm- und Projektmanagement in komplexen Logistik- und Out-of-Home-Delivery-Umfeldern.

Themenschwerpunkte:

Last Mile Delivery
Out-of-Home Delivery
Parcel Locker Networks
Paketautomatennetzwerke
Parcel Shop Networks
Paketshop-Netzwerke
Delivery Routing
Customer Journey
Netzwerkentwicklung
Operative Prozesse
Partnerintegration
Prozessautomatisierung
Digitale Logistikprodukte

KI und Automatisierung

Identifikation, Strukturierung und Implementierung von KI- und Automatisierungs-Use-Cases in operativen Umfeldern.

Erfahrungsschwerpunkte:

KI-gestützte Entscheidungsprozesse
KI-gestützte Logistik- und Delivery-Prozesse
Operative Automatisierung
Prozessoptimierung
Data-driven Operations
Business- und IT-Koordination
Pilotmanagement
Implementierungs-Roadmaps
Management Reporting

PMO und Programmmanagement

Aufbau und Betrieb managementorientierter PMO-Strukturen für komplexe Transformationsprogramme.

Typische Verantwortungsbereiche:

Program Governance
Workstream-Koordination
Dependency Management
Entscheidungsvorbereitung
Risk & Issue Management
Management Reporting
Executive Summaries
Steering-Committee-Vorbereitung
Meilensteinmanagement
Stakeholder-Koordination
Projektpriorisierung
Follow-up Management

Berufserfahrung

Kieltsch Consulting

Selbstständiger Berater / Independent Consultant

2014 – heute

Schwerpunkte:

Programmmanagement
Projektmanagement
PMO
Logistikmanagement
Transformation Management
Operational Excellence
Interim Management
Business Development
Start-up Consulting
Management Workshops
Teamentwicklung
Management Sparring

adnymics GmbH

Chief Operating Officer / COO

2017 – 2021

Mitglied der Geschäftsführung eines Technologie-Start-ups im Bereich personalisierter E-Commerce-Lösungen.

Verantwortungsbereiche:

Operations
Operational Excellence
Customer Success Management
Customer Care Management
Bestandskundenmanagement
Einkauf
Lieferantenmanagement
Organisationsentwicklung
Prozessentwicklung
Team Management

Exit des Unternehmens 2024.

tiramizoo GmbH

Leitung Operations & Projektmanagement / Head of Operations and Project Management

2015 – 2017

Logistik-Technologieunternehmen mit Schwerpunkt Same-Day Delivery und Zeitfensterzustellung.

Verantwortungsbereiche:

Operations Management
Projektmanagement
PMO
Operational Excellence
Key Account Management
Last Mile Delivery
Same-Day Delivery
Zeitfensterzustellung
Kundenimplementierung
Prozessoptimierung

Key-Account-Verantwortung unter anderem für Media-Saturn-Europe.

Sky Deutschland GmbH

Senior Manager Transportation

2011 – 2014

Verantwortungsbereiche:

Transportation Management
Supply Chain Management
Third Party Management
Receiver-Logistik
Smartcard-Logistik
Vendor Management
Dienstleistersteuerung
Stückguttransport DACH
Tender Management
Logistikeinkauf

Deutsche Post Consult GmbH / DHL Packstation

Stellvertretende Regionalleitung | Expansion Team Süd

2008 – 2011

Verantwortung für regionale Rollout-Aktivitäten im DHL-Packstation-Projekt.

Verantwortungsbereiche:

Parcel Locker Rollout
Logistikplanung
Rolloutplanung
Standortidentifikation
Standortakquise
Bauliche Vorbereitung
Implementierung
Inbetriebnahme
Dienstleistersteuerung
Partnerkoordination
Infrastruktur-Rollout

Ausbildung und Studium

Fontys University of Applied Sciences
Venlo, Niederlande

Studium Logistik und Transportwesen
2004 – 2008

Abschluss:

Bachelor of Engineering
Diplom-Ingenieur

Fortbildungen und Qualifikationen

BAFA-zertifizierter Unternehmens- und Gründungsberater

IHK Vorgründungsberater

Lean Management – Continuous Improvement

Betriebscontrolling

Projektmanagement-Training

Kommunikations- und Diskussionstraining

Orientierungscoaching und persönliche Standortbestimmung

Tools und Software

Microsoft Office
Microsoft Excel
PowerPoint
Jira
Confluence
Miro
Collaboration Tools
Project Management Tools
AI Tools
Digital Productivity Tools

Arbeitsweise und persönliche Kompetenzen

Hands-on-Mentalität
Unternehmerisches Denken
Strukturierte Problemlösung
Schnelle Einarbeitung in komplexe Themenfelder
Stakeholder-Orientierung
Managementgerechte Kommunikation
Bereichsübergreifende Zusammenarbeit
Hohe Eigenverantwortung
Selbstständige Umsetzung
Pragmatische Implementierung
Ergebnisorientiertes Projektmanagement

Keywords

Senior Program Manager
Senior Programmmanager
Senior Project Manager
Senior Projektmanager
Freelance Program Manager
Freelance Project Manager
Freelancer Projektmanagement
Freelance PMO
Independent Consultant Germany
Interim Program Manager
Interim Projektmanager
PMO Lead
Senior PMO Consultant
Transformation Manager
Transformationsmanager
Business Transformation Consultant
Logistikberater
Logistics Consultant
Senior Logistics Consultant
Supply Chain Consultant
Last Mile Consultant
Last Mile Delivery
Out-of-Home Delivery
OOH Delivery
Parcel Locker
Paketautomaten
Parcel Locker Network
Parcel Shop
Paketshops
CEP Logistics
KEP Logistik
Kurier Express Paket
Logistics Transformation
Logistiktransformation
Digital Transformation
Digitale Transformation
AI Transformation
KI Transformation
AI Consultant
KI Berater
AI Automation
KI Automatisierung
Automation Consultant
Operational Excellence
Operations Transformation
Implementation Manager
Strategic Project Manager
Mobility Consultant
Mobilitätsberater
Autonomous Mobility
Autonome Mobilität
E-Commerce Logistics
Stakeholder Management
Executive Stakeholder Management
Program Governance
Project Governance
Workstream Management
Cross-functional Project Management

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Tobias Kieltsch

Senior Program Manager | Senior Project Manager | PMO Lead | Transformation Consultant | Logistics & Mobility | AI & Automation | Interim Management

Location: Munich Metropolitan Area, Germany
Company: Kieltsch Consulting
Availability: Independent Consultant | Interim Manager | Project-based Engagements

Professional Profile

Senior consultant, program manager and project manager with extensive experience in logistics, mobility, digital transformation, operational excellence and technology-driven business transformation.

More than 15 years of professional experience across consulting, logistics, supply chain management, last mile delivery, e-commerce, start-ups and corporate environments.

Strong background in complex program and project environments, PMO structures, stakeholder management, operational transformation and the implementation of new products, services and business models.

Experienced in working at the interface between management, operations, IT, product teams, external partners and service providers.

Entrepreneurial mindset combined with hands-on execution, structured problem solving and strong management communication.

Current consulting focus includes logistics transformation, out-of-home delivery, last mile, parcel lockers, parcel shops, AI-based process optimization, automation, mobility and strategic PMO assignments.

Core Roles

Senior Program Manager
Senior Project Manager
PMO Lead
Transformation Manager
Business Transformation Consultant
Logistics Consultant
Operations Consultant
Interim Manager
Strategic Project Lead
Implementation Manager
Operational Excellence Manager
Business Development Consultant
Management Consultant

Core Competencies

Program Management
Project Management
Project Management Office
PMO
Transformation Management
Business Transformation
Strategic Project Management
Implementation Management
Stakeholder Management
Executive Stakeholder Management
Cross-functional Team Management
Management Reporting
Executive Reporting
Steering Committee Management
Governance
Workstream Management
Dependency Management
Risk Management
Issue Management
Decision Management
Roadmap Development
Project Planning
Project Delivery
Operational Transformation
Process Optimization
Operational Excellence
Business Process Management
Continuous Improvement
Organizational Development
Team Development
Workshop Facilitation
Management Sparring
Interim Management
Business Development
Partner Management
Vendor Management
Supplier Management
Key Account Management
Customer Success Management

Industry Expertise

Logistics
Transportation
Supply Chain
Last Mile Delivery
Out-of-Home Delivery
Parcel Lockers
Parcel Shops
CEP – Courier, Express and Parcel
Mobility
Autonomous Mobility
E-Commerce
Technology
Digital Business Models
Start-ups
Scale-ups

Technology and Transformation Focus

Artificial Intelligence
AI
AI-enabled Operations
Automation
Process Automation
Digital Transformation
Data-driven Operations
Digital Products
Technology Implementation
Product Rollout
Platform-based Business Models
Customer Journey Optimization
Operational Digitalization

Current Consulting Activity

Kieltsch Consulting

Independent Senior Consultant | Program Management | PMO | Transformation | Logistics

2014 – Present

Consulting and management support for corporations, medium-sized companies and start-ups.

Areas of responsibility include:

Program management and project management for strategic transformation initiatives.

Setup and management of PMO structures.

Management of complex cross-functional workstreams.

Coordination between business, operations, IT, product teams and external partners.

Executive reporting and preparation of management decisions.

Development of project governance, roadmaps, milestones and decision structures.

Operational transformation and process optimization.

Logistics and last mile transformation.

Development and implementation of new logistics products and services.

Out-of-home delivery concepts including parcel lockers and parcel shops.

AI and automation use cases in operational and logistics environments.

Customer journey and process optimization.

Strategic partnership and business development projects.

Workshop facilitation and management alignment.

Interim management and operational leadership.

Start-up and scale-up advisory.

Selected Consulting Focus

Logistics and Last Mile Transformation

Program and project management within complex logistics and out-of-home delivery environments.

Focus areas include:

Last Mile Delivery
Out-of-Home Delivery
Parcel Locker Networks
Parcel Shop Networks
Delivery Routing
Customer Journey
Network Development
Operational Processes
Partner Integration
Process Automation
Digital Logistics Products

AI and Automation

Identification, structuring and implementation of AI and automation use cases in operational environments.

Experience includes:

AI-supported decision processes
AI-supported delivery processes
Operational automation
Process optimization
Data-driven operations
Business and IT coordination
Pilot management
Implementation roadmaps
Management reporting

PMO and Program Management

Setup and operation of management-oriented PMO structures for complex transformation programs.

Typical responsibilities:

Program governance
Workstream coordination
Dependency management
Decision preparation
Risk and issue management
Management reporting
Executive summaries
Steering committee preparation
Milestone management
Stakeholder coordination
Project prioritization
Follow-up management

Professional Experience

Kieltsch Consulting

Independent Consultant

2014 – Present

Focus:

Program Management
Project Management
PMO
Logistics Management
Transformation Management
Operational Excellence
Interim Management
Business Development
Start-up Consulting
Management Workshops
Team Development
Management Sparring

adnymics GmbH

Chief Operating Officer | COO

2017 – 2021

Member of the management team of a technology start-up focused on personalized e-commerce solutions.

Responsibilities included:

Operations
Operational Excellence
Customer Success Management
Customer Care Management
Existing Customer Management
Procurement
Supplier Management
Organizational Development
Process Development
Team Management

Company exit completed in 2024.

tiramizoo GmbH

Head of Operations and Project Management

2015 – 2017

Logistics technology company focused on same-day delivery and time-window delivery.

Responsibilities included:

Operations Management
Project Management
PMO
Operational Excellence
Key Account Management
Last Mile Delivery
Same-Day Delivery
Time-Window Delivery
Customer Implementation
Process Optimization

Key account responsibility included Media-Saturn-Europe.

Sky Deutschland GmbH

Senior Manager Transportation

2011 – 2014

Responsibilities included:

Transportation Management
Supply Chain Management
Third Party Management
Receiver Logistics
Smartcard Logistics
Vendor Management
Service Provider Management
DACH Transportation
Tender Management
Logistics Procurement

Deutsche Post Consult GmbH / DHL Packstation

Deputy Regional Manager | Expansion Team South

2008 – 2011

Responsible for regional rollout activities within the DHL Packstation project.

Responsibilities included:

Parcel Locker Rollout
Logistics Planning
Rollout Planning
Location Identification
Site Acquisition
Site Development
Implementation
Commissioning
Service Provider Management
Partner Coordination
Infrastructure Rollout

Education

Fontys University of Applied Sciences
Venlo, Netherlands

Logistics and Transportation

2004 – 2008

Degree:

Bachelor of Engineering
Diplom-Ingenieur

Professional Development

BAFA Certified Business Consultant

IHK Start-up and Pre-Foundation Consultant

Lean Management – Continuous Improvement

Operational Controlling

Project Management Training

Communication and Discussion Training

Orientation Coaching and Personal Development

Tools

Microsoft Office
Microsoft Excel
PowerPoint
Jira
Confluence
Miro
Collaboration Tools
Project Management Tools
AI Tools
Digital Productivity Tools

Working Style

Hands-on execution
Entrepreneurial mindset
Structured problem solving
Fast comprehension of complex environments
Strong stakeholder orientation
Management-level communication
Cross-functional collaboration
High ownership
Independent delivery
Pragmatic implementation
Result-oriented project management

Keywords

Senior Program Manager Germany
Senior Project Manager Germany
Freelance Program Manager
Freelance Project Manager
Independent Consultant Germany
Interim Program Manager
Interim Project Manager
PMO Lead
Senior PMO Consultant
Transformation Manager
Business Transformation Consultant
Logistics Consultant
Senior Logistics Consultant
Supply Chain Consultant
Last Mile Consultant
Last Mile Delivery
Out-of-Home Delivery
OOH Delivery
Parcel Locker
Parcel Locker Network
Parcel Shop
CEP Logistics
Courier Express Parcel
Logistics Transformation
Digital Transformation
AI Transformation
AI Consultant
AI Automation
Automation Consultant
Operational Excellence
Operations Transformation
Implementation Manager
Strategic Project Manager
Mobility Consultant
Autonomous Mobility
E-Commerce Logistics
Stakeholder Management
Executive Stakeholder Management
Program Governance
Project Governance
Workstream Management
Cross-functional Project Management